Continuing the messages blocked by Google case, the client sent me the change he made to the email signature, which was one of the hypotheses for the block. Here is the response I sent to him. Hello _______, Thank you for getting back to me. I needed help to identify…
Deliverability Journal – Apr 18th, 2023
Continuing with the case of the Google notification “User suspended for spamming,” another account was suspended yesterday. We identified that on that day, almost 300 messages were the same type (the seventh in the cadence.) We decided to modify the cadences so that Klenty limits the number of messages for…
Deliverability Journal – Apr 12th, 2023
Today, I will share a case study of a proposal I sent to a client regarding their welcome email sequence. They provide consulting services in the B2B market. I hope this post will also encourage you to optimize your welcome email sequence. First, I analyzed the current situation, highlighting its…
Deliverability Journal – Apr 11th, 2023
This case is from a campaign where we’re defining the text of the seventh message of a sequence. I’m sharing a screenshot of the Google Doc we’re working on. The highlight is that the a/b test element will be an image (one variation with the image and the other without.)…
Google Notification: Your Google Account has been disabled.
This is a case that occasionally happens: A client received a notification from Google: “Your Google Account has been disabled.” He was sending messages without an unsubscribe link or another way for the recipient to stop receiving his emails. As a result, he received spam complaints, and Google suspended his…
Google Notification: User suspended for spamming
This is an interesting case in which an email account participating in a (legitimate) cold email marketing campaign was suspended by Google. We received a notification email from Google titled “User suspended for spamming.“ (Since January of this year, we have been receiving sporadic suspensions from Google.) This happens when…
Deliverability Journal – Apr 8th, 2023
Continuing the case of messages blocked by Google (which has been stagnant for two days), I provided an update on the support ticket asking for any news. I reiterated the suggestion to escalate to the email deliverability team. I also reached out to someone on LinkedIn, asking them to introduce…
Deliverability Journal – Apr 6th, 2023
We have concluded the Kinsta.com case. We have installed the WP Mail SMTP plugin and Mailgun for transactional emails. The emails are now correctly authenticated and no longer go to the spam folder. Below are the before and after images on Mail-tester.com: An interesting note about the “after” test: I…
Deliverability Journal – Apr 5th, 2023
Continuing with the ongoing cases: Regarding the Kinsta.com case, we received a response from support: We don’t support outgoing DKIM signing with our relay service. In this case, you will need to use a 3rd party provider. An example is gmail which is currently the site’s mail provider. Here‘s how…