This is a case that occasionally happens: A client received a notification from Google: “Your Google Account has been disabled.” He was sending messages without an unsubscribe link or another way for the recipient to stop receiving his emails. As a result, he received spam complaints, and Google suspended his…
Google Notification: User suspended for spamming
This is an interesting case in which an email account participating in a (legitimate) cold email marketing campaign was suspended by Google. We received a notification email from Google titled “User suspended for spamming.“ (Since January of this year, we have been receiving sporadic suspensions from Google.) This happens when…
Deliverability Journal – Apr 8th, 2023
Continuing the case of messages blocked by Google (which has been stagnant for two days), I provided an update on the support ticket asking for any news. I reiterated the suggestion to escalate to the email deliverability team. I also reached out to someone on LinkedIn, asking them to introduce…
Deliverability Journal – Apr 6th, 2023
We have concluded the Kinsta.com case. We have installed the WP Mail SMTP plugin and Mailgun for transactional emails. The emails are now correctly authenticated and no longer go to the spam folder. Below are the before and after images on Mail-tester.com: An interesting note about the “after” test: I…
Deliverability Journal – Apr 5th, 2023
Continuing with the ongoing cases: Regarding the Kinsta.com case, we received a response from support: We don’t support outgoing DKIM signing with our relay service. In this case, you will need to use a 3rd party provider. An example is gmail which is currently the site’s mail provider. Here‘s how…
Deliverability Journal – Apr 4th, 2023
Today I received an interesting question: We don’t want our members to ever unsubscribe from our membership emails. However, a lot of people do. This is technically something they are paying for, and if we don’t want them to cancel, we need to make sure they get our communications. A…
Deliverability Journal – Mar 31th, 2023
Continuing yesterday’s case, where Gmail is blocking the messages from one of my clients, they granted me permission to access their Google Postmaster Tools. I prepared a report with these points that caught my attention: Something unusual happened on Feb 6th: a spike in Spam Complaints from Google’s users. Any…
Deliverability Journal – Mar 30th, 2023
Two compelling cases are happening: All messages from a client to Google (Workspace or Gmail) recipients are being blocked. I asked him to do a test: to send the same message to two of my email addresses (one from Google and one from Namecheap). Both addresses in the To field…
Deliverability Journal – Mar 29th, 2023
Here’s an interesting question I received today: I am wondering why only 3400 are getting the emails instead of all 4,000? is this a deliverability issue? they probably are fake/inactive addresses? curious of your thoughts. In that case, will they still be removed by the automation automatically or do we…