Outlook to Stop Displaying Inline SVG Files Microsoft announced that Outlook (Web and Windows versions) will stop displaying inline SVG images embedded in email bodies. The change started rolling out in September 2025 and should reach all users by October, though the overall impact is expected to be minimal (affecting…
Email Deliverability
How Spam Complaints Impact Sender Reputation
Hi, This is a topic that comes up in almost every client conversation: the impact of spam complaints on deliverability. According to the webinar Understanding Email Deliverability: Key Factors & Key Issues with Chad White, Heather Goff, and Daniel Deneweth, spam complaints remain one of the biggest factors affecting email…
What makes people mark an email as SPAM?
Years ago, an email would land in the spam folder just because of the subject line or a word like “free.” Today, it’s more subtle. And more dangerous. People don’t mark emails as spam out of malice. They do it when they feel: Here are a few real-life examples I’ve…
Others
How to keep high-ticket B2B service clients engaged between long purchase cycles
Ever wonder how to keep high-ticket B2B clients engaged between those painfully long purchase cycles? Here’s the thing: if you’re selling high-value services with complex decision processes, your biggest threat isn’t losing clients month-to-month. It’s becoming forgettable. Just another vendor. I came across this Oracle blog post (Messaging & Content…
How to Warm Up a New Sender Domain
Resend’s article, “How to Warm Up a New Domain,” offers a practical guide for establishing a solid reputation when you start sending emails from a new domain. Even with opt-in lists, or even double opt-in lists, it’s essential to follow a warming process to ensure high deliverability. Key Highlights Separation…
How much does a sales-oriented marketing campaign cost?
This is, without a doubt, one of the questions I hear most often. The idea of “investing in email” still carries a certain fog—it seems outdated, unfashionable, ineffective, and too laborious. But in practice? If you have consistency, good planning, and balance speed with learning, it works. Recently, exchanging emails…
Email Deliverability
How to Improve Email Deliverability and Restore Sender Reputation: A Progressive Plan Inspired by Running
Are your email campaigns struggling to reach inboxes? A poor sender reputation can significantly affect your email deliverability, leaving your messages to languish in spam folders. But with the right approach, you can rebuild trust and ensure your emails make it to your audience’s inbox. In this guide, I’ll walk…
Referral Marketing
How I’m Creating the B2B Flow: A B2B Referral Marketing Pilot Project
1. Introduction Referral marketing is one of the most powerful and underestimated strategies in the B2B world. Today, I want to share how I’m creating B2B Flow, an innovative service focused on transforming referrals into a predictable growth machine. This post will detail the progress of my pilot project, the…
Email Deliverability
Marketing Retrospectives: The Secrets to Transforming Data into Real Connection
Chad White’s article in CMSWire, titled “Year-in-Review Marketing Campaigns: Don’t Drop the Ball“, highlights the importance of annual retrospective campaigns to strengthen customer engagement and loyalty. He offers insights into how these campaigns can be effective and the necessary precautions to avoid common pitfalls. Key Recommendations to Avoid Pitfalls: Relevant…