Hi,
We recently received another “User suspended for spamming” notification from Google (read this post, too). Despite following regulations and making several changes to our cold email system, it’s becoming increasingly difficult to determine the exact cause of the problem.
I’ve sent an email to the client explaining the situation and the steps we’ve taken, which you can also apply to your cold email strategy:
“Hi _______,
Thanks for letting me know. Upon reviewing the messages sent on the day of suspension, I noticed a concentration in steps 8 and 9.
However, the absolute number is low.
Our recent change to remove the conversation thread has had some effect, as we’ve seen improvements since March:
To minimize future suspensions, I will limit the sending window for messages in steps > 6 to only 35 per day. We may need to add another account to maintain the message volume.
I reactivated the account, and it’s sending messages.
I’ll keep an eye on it.
Kind regards,
Fabrício Yutaka Fujikawa
Email Deliverability Specialist
If you have questions regarding Google Notifications or email marketing automation, deliverability & strategy, comment below, and I will reply.
